FAQs

1. General questions

What is the status of my order?

• You can view the status of your order in the tracking email you got when you placed the order.

Can I change my order?

• All paid orders are final and no changes can be done once payment has been made.

 

2. Payment

What payment methods do you accept?

• We accept all Visa and Mastercard cards

Which currency will I be charged in?

• USD

Do you offer 3 or 4 times payment option?

• No we do not

 

3. Shipping

Where do you ship?

• Worldwide

How long does it take to ship my order?

• 5-21 Business Days

Do you offer fast shipping?

• We ship with the fastest method possible, it just depends on how many orders we have to process that can determine the time of arrival for your order

How can I track my package?

• On the tracking email you received when you ordered your product

What if I'm not home?

• The courier company will inform you of an estimated day and time of arrival so you can ensure someone or yourself is there to pick it up

Will I pay taxes for international shipping?

• No
  
  

4. Returns

For returns related questions please refer to our refund policy in our footer menu